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Your Client Services Team At Your Service

Your regional director will provide you with guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client management representative will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.

If you are a student, alumnus, or parent, please visit

Clearinghouse Representative Map

Select a Clearinghouse rep’s name to send him or her an email.

Alabama, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, Washington, D.C., & West Virginia

Paul Taylor,  Regional Director

Brad Hill,  Regional Director

Laura Reichenbach, Manager, Client Relationship Team

California & Oregon

Phil Spitz, Regional Director

Sarah Arslanian, Regional Director

Gloria Jarrett Yatassaye, Client Relationship Manager

Puerto Rico

Alina Gomez

Melissa Buckley, Client Management Specialist

Alaska, American Samoa, Arizona, Colorado, Guam, Hawaii, Idaho, Kansas, Montana, Nevada, New Mexico, Northern Mariana Islands, Oklahoma, Utah, Washington, & Wyoming

Dannette Sullivan, Regional Director

Phil Smith, Regional Director

Louisa Caldroney, Client Relationship Specialist

Florida, Georgia, Ohio, & Texas

Joe Roof, Regional Director

Julie Esau, Regional Director

Rob McTighe, Client Relationship Specialist

For-Profit Postsecondary Institutions

Sandra Burgess, Client Relationship Manager

Arkansas, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, & Wisconsin

Nancy Penna, Regional Director

Casey Wallen, Regional Director

Sandra Burgess, Client Relationship Manager

Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, & Virgin Islands

Sue Ledwell, Regional Director

Meghan Godorov, Regional Director

Gloria Jarrett Yatassaye, Client Relationship Manager

Sandra Burgess, Client Relationship Manager (for Delaware & New York)