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Your Client Services Team At Your Service

Your regional or managing director will provide you with guidance on how to fully utilize the Clearinghouse to improve efficiency, reduce costs and workload, and enhance the service you provide to your students and alumni. Your client management representative will provide you with immediate assistance when you have a question or problem and also coordinate training for your staff on any of our services.

If you are a student, alumnus, or parent, please visit

Clearinghouse Representative Map

Select a Clearinghouse rep’s name to send him or her an email.

Alabama, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, Washington, D.C., & West Virginia

Paul Taylor,  Regional Director
Laura Reichenbach, Manager, Client Relationship Team

California & Oregon

Phil Spitz, Regional Director
Gloria Jarrett Yatassaye, Client Relationship Manager

Puerto Rico

Alina Gomez

Melissa Buckley, Client Management Specialist

Alaska, American Samoa, Arizona, Colorado, Guam, Hawaii, Idaho, Kansas, Montana, Nevada, New Mexico, Northern Mariana Islands, Oklahoma, Utah, Washington, & Wyoming

Dannette Sullivan, Regional Director
Louisa Caldroney, Client Relationship Specialist

Florida, Georgia, Ohio, & Texas

Joe Roof, Regional Director
Rob McTighe, Client Relationship Specialist

Delaware, New York, & For-Profit Postsecondary Institutions

Robert Haushalter, Managing Director

Sandra Burgess, Client Relationship Manager

Arkansas, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, & Wisconsin

Nancy Penna, Regional Director
Sandra Burgess, Client Relationship Manager

Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, Pennsylvania, Rhode Island, Vermont, & Virgin Islands

Sue Ledwell, Regional Director
Gloria Jarrett Yatassaye, Client Relationship Manager